Graphic with text: Do Cleaning Companies Use Contractors? Here’s What That Means for You — DayMaker Cleaning Co., Saint John, New Brunswick.

Do Cleaning Companies Use Contractors? Here’s What That Means for You | DayMaker Cleaning Co.

November 11, 20252 min read

When you hire a cleaning company, you expect trained, reliable cleaners who are part of the company you hired...right?

Here’s the truth most people don’t realize: many cleaning companies don’t actually employ their cleaners. They use independent contractors, people who technically run their own business but clean under that company’s name.

It’s a model that keeps costs low for the company, but it often shifts all the risk onto you. Let’s break down what that really means.

The Contractor Model: How It Works

In this setup, the company is more of a middleman. They find customers, then pass the job off to contractors who:

  • Work for multiple companies or take on their own clients.

  • Use their own supplies and vehicles.

  • Are paid per job, not hourly.

  • Usually aren’t insured or covered by the company’s policies.

It might not sound like a big deal, but this structure changes everything about accountability, consistency, and safety.

The Problem With the Contractor Model

1. No Consistency

Because contractors can come and go, you’ll likely see different faces each time. There’s no guarantee that whoever shows up knows your home, preferences, or expectations.

2. No Real Accountability

If something goes wrong — a broken countertop, missing item, or poor clean — who’s responsible? The company will often say, “They’re not our employee,” leaving you to sort it out with the contractor directly.

3. No Insurance Protection

Most independent contractors don’t carry full liability or worker’s compensation insurance. That means if something happens in your home, you could be the one held responsible.

4. Higher Turnover, Lower Standards

Since contractors are paid by the job, there’s little incentive to slow down and care about quality. The faster they finish, the more jobs they can squeeze in.

The Employee Model: How Professional Companies Operate

At DayMaker Cleaning Co., we do it differently. We employ our cleaners.
That means:

  • They’re trained, background checked, and insured.

  • They’re paid hourly (and between jobs).

  • They work on consistent teams.

  • We provide all supplies and equipment.

  • We take full responsibility for quality and safety.

If something ever goes wrong — which is rare — we fix it. Period.

Why So Many Companies Still Use Contractors

Simple: it’s cheaper.
No payroll taxes, no benefits, no training costs, no uniforms, no vehicles.

For the company, it’s an easy way to grow quickly.
For the customer, it’s a gamble.

Why You Should Always Ask

Before you hire any cleaning company, ask this simple question:

“Are your cleaners employees or contractors?”

If they hesitate or dodge the question, you already have your answer.

Because who cleans your home and how they’re treated says everything about the company you’re hiring.

The Bottom Line

When you hire DayMaker Cleaning Co., you’re not just getting a cleaner — you’re getting a trained employee who’s part of a team that’s accountable, insured, and proud of their work.

That’s how we protect your home, your time, and your peace of mind.


Nikki is the owner of DayMaker Cleaning Co.

Nikki Kincade

Nikki is the owner of DayMaker Cleaning Co.

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