Graphic with text: 5 Red Flags to Watch for Before Hiring a Cleaning Company — DayMaker Cleaning Co., Saint John, New Brunswick

5 Red Flags to Watch for Before Hiring a Cleaning Company | DayMaker Cleaning Co.

November 12, 20253 min read

Hiring a cleaning company should make life easier not add more headaches.

But here’s the thing: not every cleaning company runs the same way. Some do things right, others cut corners that end up costing you time, money, and peace of mind.

Before you hand over your keys, keep an eye out for these five red flags.

1. They Can’t Explain Their Pricing

If a company can’t clearly tell you how they price their cleanings, that’s a problem. You shouldn’t have to play guessing games with your own money.

Whether they charge hourly or flat-rate, they should be able to explain what’s included, what’s not, and what might cost extra.

At DayMaker Cleaning Co., we use flat-rate pricing so you always know what you’re getting no surprise add-ons, no awkward “that’ll cost extra” moments.

2. They Don’t Have Insurance or Avoid the Question

Accidents happen - even to the best cleaners. If a company doesn’t carry proper liability insurance and workers’ compensation, you’re the one taking the risk.

Always ask:

  • Are you insured?

  • Do you carry workers’ comp for your team?

If they hesitate, move on. It’s not worth it.

3. They Use Independent Contractors (and Don’t Tell You)

A lot of cleaning companies use contractors instead of employees because it’s cheaper for them. But it usually means less training, no consistency, and no accountability if something goes wrong.

Contractors use their own products, vehicles, and insurance (if they even have it). You might get a different cleaner every time or worse, no-shows with no backup.

DayMaker cleaners are employees. Trained, insured, and paid fairly including drive time between jobs. That means we can guarantee consistent, reliable results every visit.

4. They Make You Feel Like a Number

If you can never reach the same person twice, or every clean feels like you’re starting from scratch, that’s a red flag. You shouldn’t have to remind your cleaner who you are or what you like.

The best cleaning companies remember the details your dog’s name, your favorite candle scent, that one room you never want touched.

At DayMaker Cleaning Co., we build relationships, not client lists. You’re not just a stop on a route you’re part of our day.

5. There’s No Guarantee or Follow-Up

If a company doesn’t offer a satisfaction guarantee, that’s a red flag. Mistakes can happen, but the difference between a good company and a great one is how they handle it.

A solid cleaning company should check in after your first clean, make adjustments if needed, and stand behind their work every time.

If they disappear after they’ve been paid, that tells you everything you need to know.

The Bottom Line

A great cleaning company should make your life easier, not add stress.

If something feels off, unclear pricing, no insurance, constant turnover, or a company that treats you like a number trust your gut.

When you hire DayMaker Cleaning Co., you get reliability, accountability, and peace of mind. We don’t just clean homes. We make days. 🌞

Nikki is the owner of DayMaker Cleaning Co.

Nikki Kincade

Nikki is the owner of DayMaker Cleaning Co.

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